Welcome to Bluetooth Headsets Direct Online Customer Service Center.

We take pride in providing our customers with the ultimate care and support for all you needs. Questions, site feedback, order status, return information and anything you need, please contact us via e-mail for 24-hour response at: customerservice@bluetoothheadsetsdirect.com

Office Hours

Phone Support Available 9:00 a.m. to 5:00 p.m. EST - Please call: (516)-628-0300

Shipping Policy

Bluetooth Headsets Direct utilizes United Parcel Service (UPS) as our main shipper. We ship daily Monday-Friday. Any order placed after 2:30 PM (EST) will be shipped on the next business day.

Shipping Prices:

All orders over $5,000 - FREE SHIPPING
All orders under $5,000:
UPS Ground: $5.95 per item
UPS 3 Day: $7.95 for the first item, $2.95 each subsequent item
UPS 2 Day: $9.95 for the first item, $6.00 each subsequent item
Next Day Air: $25.95 for the first item, $9.00 each subsequent item

Order Confirmation

We will email you an order confirmation upon receiving your order. The confirmation will indicate details for all shipments and backorders.

Return Policy

We want you to be satisfied with every purchase, and we will make every effort to resolve any problems you may have. All products (unless noted on our site) are sold with the full manufacturer's warranty and a 30-day full refund return policy (from date of delivery). The warranty period and services varies by manufacturer and product.

Replacements

If you are not satisfied, or your product does not function normally within 30 days of purchase, you may return it for a replacement of the same, or a different item. Charges or refunds will be made for price differences accordingly. A 15% restocking fee may be applied in some situations where the product is non-defective and/or misused or damaged by the customer. All shipping costs are the responsibility of the customer. Bluetooth Headsets Direct.com will not ship out the replacement product until we receive the original order back. You may however, place another order for the item which will ship immediately, and Bluetooth Headsets Direct.com will credit your account once we receive your returned item(s). We strongly recommend that you insure the package as well as request an acknowledgement of delivery from the carrier that you use.

Return Procedures

You must obtain a "return merchandise authorization (RMA)" # by sending an email to Bluetooth Headsets Direct.com at customerservice@bluetoothheadsetsdirect.com before returning an item or call us at 516-628-2346. Bluetooth Headsets Direct.com will not accept any returns without an RMA #. The RMA # must be written on your original invoice and on the return shipping label. Any items returned without an RMA# will be refused. Please note that if the product you're returning included a gift with purchase or other promotion, the additional item(s) must also be returned, or you may choose to have the cost subtracted from your refund. Also be aware that a return may void a multiple purchase discount. Obtain your RMA# within 30 days of receipt of your order via e-mail or via phone by calling us at 516-628-2346 Monday – Friday 9am -11pm EST.

Additional requirements:

All parts, pieces and printed materials must be in their original packaging.
Please include a copy of your invoice and RMA# with your return.
You are required to use a traceable and or insured shipping method as we can not be responsible for lost return shipments.
We will not accept returns on any product that is damaged or altered. This includes car-kits that have been installed.
Returns will be processed within 10-15 business days of receipt and a credit will be issued in the original form of payment.
Shipping charges to and from are not refundable.

Manufacturer and Technical Support

Please select the Web Support Links below to obtain manufacturer's resources and support portals, FAQs, Technical Libraries, Manuals, and much more.
Our authorized manufacturers and technical support websites are compiled alphabetically to help you easily locate information they require. Please access these sites for additional help with your technical needs. The manufacturers will provide you with direct support if needed.

Anycom
Web Support Link

BlueTake
Web Support Link

Creative
Web Support Link

GNNetcom
Web Support Link

IOGEAR
Web Support Link

Jabra
Web Support Link

Logitech
Web Support Link

Motorola
Web Support Link

Nokia
Web Support Link

Plantronics
Web Support Link

Sony-Ericsson
Web Support Link

Typographical Errors and Omissions

Please understand that we have made every possible effort to ensure that the products, the price and additional information are as accurate as possible.
In the event that an error is made on our part, we do reserve the right not to sell an item. This error may include but not be limited to the following issues:

Incorrect price listed (a price listed by mistake that is grossly below our cost).
Product availability (if a product is not available to us from its respected manufacturer).
Product Recall (if a product is under or pending a recall from the manufacturer).
Defective Product (if we become aware that a product has a material defect).
Public Safety (if we feel that the product will be used in a manner not related to its original intended purpose).

Bluetooth Headsets Direct - Privacy Policy

Our Commitment To Privacy: Your privacy is important to us. To protect your privacy Bluetooth Headsets Direct.com adheres to strict policies to protect the information we collect.
We never use or share your personal information with a third party.
Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Bluetooth Headsets Direct.com enthusiastically supports the development of secure commerce over the Internet. When you encounter a page that requires personal information, it is sent through an SSL Security process which encrypts your private information. Because your information is transmitted encrypted, this ensures your security and helps prevent unauthorized use of your information.

Thank You For Choosing BluetoothHeadsetsDirect.com